Becky Taylor Mediation is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and mediation services.
Information We Collect
We may collect the following types of information:
- Personal information — name, email address, phone number, and address
- Case information — details relevant to your mediation case
- Website usage — how you interact with our website (via cookies and analytics)
- Communication records — emails, phone calls, and meeting notes
How We Use Your Information
We use your information to:
- Provide mediation services and communicate with you about your case
- Process applications for the £500 government mediation voucher
- Respond to enquiries and book appointments
- Improve our website and services
- Comply with legal obligations
Confidentiality in Mediation
Mediation is a confidential process. What is discussed in mediation sessions cannot be disclosed to anyone outside the mediation process without your consent, except in very limited circumstances where there are concerns about safety or illegal activity.
Data Sharing
We do not sell your personal information. We may share information with:
- The Family Mediation Council (for regulatory purposes)
- Legal Aid Agency (if you apply for legal aid)
- Government voucher scheme administrators (with your consent)
- Your solicitor (with your consent)
Data Retention
We retain mediation records for 7 years in accordance with professional guidelines, after which they are securely destroyed. Website analytics data is retained for 26 months.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal obligations)
- Object to processing of your data
- Request a copy of your data in a portable format
Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings.
Google Analytics
We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous information about your visit.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@beckytaylormediation.co.uk
- Phone: 07891 098 369
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: June 2026